I stop by the cafe here every now and then when I'm in the area, and always love the ambience, the food, and the fact that you can browse or buy a book or few (while supporting a family-owned local business).
I had lunch at the bar yesterday, and had a particularly great experience thanks to the bartender Gabriel, who not only provided me with exceptional service, but I watched while he handled what could have been a bad situation with grace and diplomacy beyond what I'm sure I would have been capable of.
A woman came in with a group that was stopping in the area part of a bus tour, and they were trying to get a quick bite. In spite of the woman clearly acting entitled and trying to push to get food out right away, he calmly explained that he didn't want to promise something he couldn't deliver and disappoint her, and that the cafe was full, it's a small kitchen, and the staff in back was already dealing with a 12+ long line of orders in process.
He offered her some solutions like grabbing dessert which was already made etc. but she clearly was just upset that she wasn't getting special treatment and having her unrealistic expectations met. I have no doubt that if he had responded in anything less than the impeccably professional manner that he did, she could have easily caused a ruckus, but instead she and her friends left without further issue once it was clear that it wasn't going to be feasible to get food out in their tight timeframe.