I have been a loyal customer of this location for the past two years, consistently placing pickup orders without issue. However, since my office relocated just five minutes away and I began using your delivery service, the experience has been nothing short of appalling.
Today’s incident was completely unacceptable. My order was carelessly dumped next to a garage—right by a garbage bin—and I received nothing more than a notification stating it had been “successfully delivered.” No phone call. No attempt to confirm the address. No basic courtesy. Leaving a customer’s food beside trash is not just negligent, it is outright disrespectful.
If there was any confusion about the address, the delivery driver should have contacted me. That is the bare minimum expectation. In a previous instance, although the driver did not speak English fluently, he at least made the effort to verify the address. This time, there was zero effort—just indifference.
When I immediately called the restaurant, the staff confirmed that my address on file was correct and offered to remake the order. At that point, the damage was done. I declined and demanded a full refund. The issue is not the food—it’s the complete failure in your delivery process and the blatant lack of accountability.
I consistently tip generously because I value good service. But this experience crossed a line. It was careless, unprofessional, and deeply disappointing. You need to address the serious flaws in your delivery system and the conduct of your delivery partners immediately. This level of service is unacceptable. Just FYI I placed my order through “just salad” app.