Hermanos Cantina Grill

Also got an orange mandarin jarritos, along with mango-style salsa and chips. Much better than burritos at Moe’s. Wish there was one closer to Fort Lauderdale.

I had a $6.20 coupon sitting in my Toast app for a few months, so I decided to stop by in person to redeem it. I’ve visited this place once before and have ordered online multiple times over the last 10 months.

When I walked in, I tried to speak with the same woman I had called a month or two ago — the one who hung up on me mid-conversation because she couldn’t understand a word of English. The same thing happened again in person. The moment I tried to speak, she started repeating, “No English, no English, no English,” and then called her supervisor while yelling, “No toast, no toast, no toast,” over and over.

I even pulled out my translator app to make communication easier, and she refused to engage — no effort, no patience, nothing. Just stood there shouting like she couldn’t care less. It’s the same kind of lazy, ignorant behavior that’s become way too common in Miami — especially in Coral Gables — where basic communication and customer service have completely collapsed.

I finally told her she should at least know basic English if she’s dealing with customers in America, and walked out while she continued yelling “No toast.” Absolutely pathetic.

And to make it worse, the food here has gone downhill, too. The burritos are now tiny, the meat is mostly fat and gristle, and everything tastes like it’s been sitting out. It’s just a complete waste of time and money at this point — low quality, low standards, and zero respect for paying customers.

Avoid this place entirely. There are plenty of better-run restaurants nearby that actually care about service, quality, and basic decency.